Personal Data Protection

jor9's Privacy Policy
Your data, our responsibility

Learn with complete transparency how your personal information is collected, used, and kept secure on the jor9 platform.

1. Introduction & Applicability

This privacy policy applies to all users of the jor9 platform.

This privacy policy ("Policy") is an integral part of your relationship with jor9. By visiting our website https://jor9.lat or using any of our services, you are considered to have accepted the terms set out in this Policy. This Policy applies equally to all registered and unregistered users of our platform in the Bangladesh market.

Purpose of the Policy

jor9 believes that the privacy of your personal information is a fundamental right. The purpose of this Policy is to clearly inform you of what information we collect, how we use it, with whom we share it, and what measures we take to protect your data.

This Policy may be updated from time to time. In the event of any changes, we will publish the revised version on this page. It is your responsibility to visit this page regularly.

2. What Information We Collect

We collect only the information necessary to provide our services.

Personally Identifiable Information

During account registration and management, we may collect the following information:

  • Full name and username
  • Email address
  • Date of birth (for age verification)
  • Mobile number
  • Residential address
  • Identity verification document details (as part of the KYC process)

Financial Information

To process transactions, we handle the following financial information:

  • bKash / Nagad / Rocket / Upay account numbers (for transaction verification)
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history
  • Wallet balance and transaction records

Important: We do not store any full card numbers or payment PINs.

Technical Information

When you use our platform, the following information may be collected automatically:

  • IP address and device identifier
  • Browser type and version
  • Operating system information
  • Pages visited and session duration
  • Cookie and local storage data

Gaming Activity Information

To ensure responsible gaming and improve service quality, we store:

  • Gaming history and results
  • Bet amounts and patterns
  • Bonus usage history
  • Time spent on the platform
  • Self-exclusion or limit-setting records

3. How We Use Your Information

Your information is used only for specific and legitimate purposes.

Primary Use

jor9 uses your information for the following purposes:

  1. Account management: Creating, verifying, and keeping your account secure.
  2. Service delivery: Operating gaming, betting, and financial transaction services.
  3. Identity verification (KYC): Confirming your identity in compliance with applicable regulations.
  4. Customer support: Responding to your questions, complaints, and assistance requests.
  5. Financial processing: Completing deposit and withdrawal transactions securely.
  6. Fraud prevention: Detecting and preventing suspicious activity.
  7. Responsible gaming: Monitoring your gaming behaviour and providing support when needed.
  8. Platform improvement: Analysing user experience to improve our services.

Communication & Notifications

With your consent, we may contact you for the following purposes:

  • Transaction confirmation messages
  • Security alerts and account notifications
  • Relevant promotional offers (you may opt out at any time)
  • Policy change notifications

We never sell or rent your personal information to third parties.

4. Information Sharing & Disclosure

Learn clearly when and with whom we may share your information.

Disclosure in Limited Circumstances

jor9 may share your information with third parties in the following specific circumstances:

  • Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the minimum information required to complete transactions.
  • Technology partners: Technology service providers that assist with platform operation and maintenance — under strict confidentiality agreements.
  • Game providers: With game developers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft — only the information relevant to managing gaming sessions.
  • Legal obligations: Where disclosure is required by legal proceedings, court order, or a request from a regulatory authority.
  • Fraud prevention: To assist in the investigation of fraud or financial crime.

Clear commitment: We never sell or transfer your information to third parties for marketing purposes without your consent.

6. Data Security Measures

We use industry-standard technology to protect your information.

Technical Security

jor9 has implemented the following measures to protect your information:

  • SSL/TLS encryption: All data transmitted between your browser and our servers is transferred in an encrypted state.
  • Data encryption: Stored sensitive information is protected with industry-standard encryption technology.
  • Firewall & security audits: Advanced firewalls and regular security audits are conducted to prevent unauthorised access.
  • Two-factor authentication: The option to add an extra layer of security when accessing your account.
  • Security monitoring: Around-the-clock system monitoring to detect suspicious activity.

Although we make every effort to protect your information, no data transmission over the internet is completely risk-free. We therefore encourage you to take precautions as well — such as using a strong password and not sharing your login details with anyone.

7. Data Retention Period

How long we keep your information and when it is deleted.

Retention Policy

jor9 retains your information in accordance with the following policy:

  • Active accounts: All relevant information is retained for as long as your account remains active.
  • After account closure: Financial transaction records and identity verification information are retained for a specified period to meet applicable legal obligations.
  • Marketing communications: If you opt out, the relevant data is removed from processing immediately.
  • Technical logs: System security logs are kept for a limited period and then deleted automatically.

Once the retention period expires, the information is securely deleted or anonymised so that you can no longer be identified from it.

8. Your Rights & Choices

You have control over your information — find out here how to exercise it.

List of Your Rights

As a user of the jor9 platform, you have the following rights:

  1. Right of access: You have the right to know what information we hold about you. Upon request, we will inform you.
  2. Right to rectification: If any of your information is inaccurate, you may request that it be corrected.
  3. Right to erasure: In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.
  4. Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
  5. Right to data portability: In some cases, you may receive your information in a structured, machine-readable format.
  6. Right to opt out of marketing: You have the full right to opt out of promotional communications at any time.
  7. Right to lodge a complaint: If you believe our processing of your information is inappropriate, you may contact us directly.

To exercise these rights, send an email to [email protected] or contact us directly via live chat.

9. Protection of Minors

jor9 provides services for adults only.

Age Restriction

jor9 strictly provides services only to persons aged 21 or above. We do not knowingly collect any information from minors.

We apply age verification procedures during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10. Third-Party Services

The boundaries of information sharing with third parties on our platform.

Third-Party Responsibility

Our platform offers games from providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi. These providers have their own privacy policies that apply to their technology.

Payment service providers such as bKash, Nagad, Rocket, Upay, and banking institutions also have their own privacy policies. jor9 is not responsible for the privacy practices of these parties.

We work with third parties under strict data processing agreements to ensure they use your information only for specified purposes.

11. Policy Changes & Updates

How we will notify you about changes to the policy.

Change Process

jor9 reserves the right to change or update this privacy policy at any time. In the event of changes:

  • The updated policy will be published on this page.
  • For significant changes, registered users may be notified by email.
  • Continued use of the platform after any changes will be considered as your acceptance of the revised policy.

This privacy policy was last reviewed in 2026. Visit this page regularly to stay up to date with the latest policy.

12. Contact Us

We are ready to assist with any privacy-related questions.

Get Support

If you have any questions about this privacy policy, wish to access or correct your information, or want to exercise any of your privacy rights, please contact us.

Our support team provides service in both Bengali and English, 24 hours a day, 7 days a week.

Email address
[email protected]
Live Chat
Live chat directly on the platform
Support Hours
24/7 — Always available

Related Pages

View our other policy and information pages: